General sales Conditions

Terms of Sales

 

Preamble

These general conditions of sale (“CGV”) apply to any online meal reservation, lunch or dinner, exclusive culinary service, subscribed by a Customer (“the Customer”) within L’Atelier Joël Robuchon Star through the following channels:

– On the website atelier-robuchon-etoile.com (“the Site”);
– Via our online reservation system published by “ ZenChef ” and integrated into the atelier-robuchon-etoile.com site (“the Site”);
– By telephone or email to the restaurant;
– On site at the restaurant reception;
– Through Partners.

Our restaurant reserves the right to adapt or modify these general conditions of sale at any time.

The general conditions of sale applicable to a reservation are those published on the Site on the date of registration of the reservation, and supplemented where applicable by the general conditions of sale of the Partners for the reservation of “tables” or “privatization/ personalized reservation services”.

The General Terms and Conditions may also be supplemented by conditions of sale for the reserved rate expressly mentioned in the description of the rate selected at the time of booking on the Site. The Customer must confirm by checking the box, having read and accepted these General Terms and Conditions and the conditions of sale of the reserved rate before definitively validating their reservation; no reservation is possible without this agreement.

For any other method of reservation, the Customer receives the General Terms and Conditions and the conditions of sale of the reserved rate with the confirmation of their reservation.

Confirmation of reservation entails adherence to the conditions of sale and complete and unreserved acceptance of their provisions. The following information appears in particular on the Site:

– Legal mentions,
– The essential characteristics of the reservations offered by the restaurant,
– The essential characteristics of the complementary and optional services offered,
– Prices all taxes included,
– The conditions of sale of the reserved rate, the validity period of the offers and the price thereof;
– Payment terms,
– These General Terms and Conditions.

The Customer, prior to booking, declares that this reservation is made for his personal needs.

All information communicated on the Site is presented in French as well as in English. Any Client acknowledges having the capacity to contract, that is to say having the legal age of majority and not being under curatorship or guardianship.

 

Definitions

The terms below have the following meaning:

“Reservation confirmation”: electronic document sent to the Customer to notify them that their reservation has been taken into account, which summarizes the characteristics of the services/options and/or services reserved by the Customer
“Client”: natural person acting for their personal needs exclusively
“Conditions of sale of the reserved rate”: Price applied on the date selected by the Customer for a category of meals with or without service, associated with their payment conditions and cancellation conditions.
“Restaurant”: L’Atelier de Joël Robuchon Étoile.
“Partners”: any service provider or partner having concluded a service provision contract or a partnership agreement with the Restaurant operator.
“Site”: refers to the website https://atelier-robuchon-etoile.com.

 

Object

These general conditions define the rights and obligations of the Client and the Restaurant operating company. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties.

The Customer acknowledges having read these general conditions of sale and the Conditions of sale of the reserved rate and having accepted them.

 

Reservation

The Customer chooses his meal, menu, dish or à la carte service and services from those offered by the Restaurant according to his needs.

The Customer acknowledges having read the nature, the price, the service and the terms of reservation thereof and the services chosen and having requested and obtained necessary and/or additional information, in particular the Conditions of sale of the reserved rate. , to make your reservation with full knowledge of the facts.

The Customer acknowledges being duly informed that in the event of a reservation for more than 10 people, the Customer must contact the Restaurant by telephone or email to make their reservation.

In the event that the Customer has made more than 10 consecutive reservations on the Site for the same date, the Restaurant reserves the right to cancel said reservations and contact the Customer directly.

All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

Any reservation made for others must be made in the name of the third party holding the meal. The Customer is solely responsible for the choice of his menu, services and their suitability to his needs, such that the Restaurant cannot be held responsible in this regard. The reservation is deemed accepted by the Customer at the end of the reservation process.

 

Booking process

The reservation made by the Customer is made directly:

– online on the Site;
– by telephone or email to the restaurant;
– on site at the restaurant reception;
– through Partners or directly on their interface on the Site.

The reservation request is confirmed upon receipt by the Customer of the Reservation Confirmation, sent by the Restaurant or by the Partner.

When booking, the Customer must provide a certain number of mandatory data, including certain personal data necessary to process the reservation, who reserves the right to refuse any reservation in the absence of this data or due to their erroneous nature. 

The Client must also indicate the number of people benefiting from the services, as well as their age, any minor aged over 13 being considered an adult.

The Client certifies the veracity and accuracy of the information transmitted.

The “table” reservation procedure is managed by Partner Zenchef . The reservation procedure for meals and seats in the restaurant includes the following steps:

– Step 1
– Choice of meal dates, lunch or dinner, number of participants and possible promo code,
– 2nd step
– Choice of service, menu, à la carte choice, gift box or prize pool to offer, and the Conditions of sale of the reserved rate,
– Step 3
– Selection, where applicable, of one or more additional services offered,
– Step 4
– Presentation of the summary of the reservation, its total price, the Conditions of sale of the reserved rate which include in particular the payment conditions and the cancellation conditions, the possibility of modifying the date, the services, or additional services), the possible subscription of cancellation insurance, as well as the communication of the Customer’s personal information,
– Step 5
– Communication of his contact details by the Client,
– Step 6
– The Customer confirms, by checking the box, having read and accepted the General Terms and Conditions, the Conditions of Sale of the reserved rate as well as the confidentiality policy before definitively validating their reservation; no reservation is possible without this agreement,
– Step 7
– Communication of bank card numbers in the event of a guarantee or prepayment request,
– Step 8
– Confirmation and Validation of the reservation and payment by the Customer. Entering the banking information reflects the Customer’s acceptance and has the effect of committing him contractually to the Restaurant.
– Step 9
– Receipt by the Customer of the email confirming their reservation.

This email summarizes the date of reservation made, the services reserved, the prices with possible details of applicable taxes, the Conditions of sale of the reserved rate (including the cancellation conditions), accepted by the Customer, the general conditions of sale as well as the address of the reserved Restaurant.

If the confirmation email is not received within 24 hours of the reservation, it is up to the Customer to contact the Restaurant to ensure the information communicated and that the reservation is taken into account.

 

Cancellation or modification

The Customer is reminded, in accordance with article L. 221-28 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code. Concerning the cancellation or modification of the reservation of “tables” and “services (menus, dishes, gift box)”, the Customer should refer to the general conditions of use and/or general conditions of sale of the Partners, via the Site.

Concerning the cancellation or modification of the reservation of the meal in the Restaurant, the Conditions of sale of the reserved rate and accepted by the Customer specify the terms of cancellation and/or modification of the reservation.

If the Customer opts for a flexible rate, he must take all necessary measures so that the Restaurant can debit his bank card for the amount of the reservation remaining to be paid from the end of the period open to the customer for the cancellation of his reservation and will not be able to oppose it.

In the event that this payment by the Customer could not be noted despite reminders from the Restaurant, the Restaurant may cancel the reservation and retain the amounts paid by the Customer.

Reservations with prepayment for a non-refundable and non-cancellable rate cannot be subject to any modification and/or cancellation.

Cancellation of the reservation, in the case of reservation with prepayment, for a non-refundable and non-cancellable rate, does not give rise to any refund.

When the Conditions of Sale of the reserved rate allow it, the cancellation or modification of a reservation made from the Site can be made directly on the Site via the “Modify or cancel a reservation” section by providing information the reservation reference and the pin code indicated in the reservation confirmation email, or from the restaurant.

For reservations made directly with the Restaurant, at reception or by telephone, cancellation or modification must be made only with the Restaurant.

The cancellation conditions and the consequences of the Customer’s no-show at the Restaurant are specified in the Conditions of Sale of the reserved rate.

 

Stay at the Restaurant

Anyone staying in the establishment must be able to present a valid ID. Foreign customers, including accompanying adults and adolescents over 15 years old, must complete an “individual police form”.

Children under 15 years old may appear on the form of an accompanying adult.

The information contained therein is governed by article R.611-42 of the Code of entry and stay of foreigners and the right to asylum.

The Customer may only introduce third parties into the restaurant after having requested express authorization from the Restaurant, which reserves the right to carry out all necessary checks. Only guide or assistance dogs are accepted in the Restaurant.

The Client accepts and undertakes to use the infrastructure and common areas made available to him in a reasonable manner.

Any behavior contrary to the principles of safety and/or hygiene, good morals and/or public order may lead the Restaurant to ask the Customer to leave the establishment, without reimbursement.

Any damage caused by the Customer or by the occupants of his doing in the Restaurant or in the various spaces occupied by him during his stay may be invoiced directly to him in the amount of the restoration costs, the damage caused must in any condition cause be reported to the Restaurant reception.

The restaurant’s equipment and decoration elements (excluding consumables) made available to the Customer such as napkins, carafes, glasses, containers and crockery, etc. are the property of the Restaurant.

In the event that the Restaurant notices their absence after delivery by the Customer, these elements may be invoiced by the Restaurant to the Customer.

For safety reasons and out of respect for everyone, smoking or vaping is strictly prohibited within the Restaurant.

In accordance with the Public Health Code in its provisions establishing the conditions of application of the ban on smoking in places designated for collective use, smoking in the Restaurant exposes the Customer in particular to the fine provided for contraventions of the third class.

The Restaurant may ask the Customer, upon arrival, for a security deposit or pre-authorization to debit the bank card for a fixed amount of at least 100 euros per person in order to guarantee additional services, consumption or damage. incurred during his stay by the Customer, without prejudice to any other claim, rights or recourse.

The security deposit will be returned or the pre-authorization will be canceled upon the Customer’s departure.

 

Responsibility

 

The phoographs presented on the Site are not contractual.

Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the Restaurant give as accurate an overview as possible of the services offered, variations may occur, in particular due to changes in the menu or dish or product used during the design of culinary services, furniture or possible renovations.

The Customer cannot claim any claim as a result. In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up the Site’s offers is strictly prohibited.

Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation at the Client’s expense, without prejudice to any civil or criminal action against the latter.

The Restaurant reserves the right not to receive or to expel, without reimbursement, the Customer whose attire is inappropriate, indecent and/or neglected, the Customer whose behavior is noisy, incorrect or drunk, the Customer whose behavior is contrary to hygiene, good morals and public order.

Proper attire is required in all areas of the restaurant.

The Customer is courteous and respectful towards the Restaurant staff. Under penalty of exclusion without reimbursement, the Customer refrains from any verbal or physical violence, any racist behavior or remarks as well as any form of harassment.

 

Price

The prices relating to the reservation of services, tables, services and associated services are communicated before and during the reservation.

The prices communicated for the services are per person, for the number of people and the date(s) selected.

Unless otherwise stated, additional services (additional service, wines, spirits, etc.) are not included in the price.

When confirming the Customer’s reservation, the total amount of the reservation will be indicated.

The prices take into account the VAT applicable on the day of the reservation and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date.

Prices are confirmed to the Customer all taxes included (TTC), in the commercial currency of the Restaurant (the Euro).

The prices communicated are only valid for a specific period.

All reservations are payable in the local currency of the Restaurant.

If a price implies that payment is made at the Restaurant in a currency other than that confirmed on the reservation, the exchange costs (conversion and bank charges) are the responsibility of the Customer.

Please note that if there appears to be a conversion of the currency confirmed on the reservation into another currency, it is given for purely indicative and non-contractual purposes, taking into account in particular the possible evolution of exchange rates between the date of reservation and the date of stay at the establishment.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date. Indeed, prices may be increased by various taxes by the competent authorities.

These taxes will be communicated to the Customer at the time of booking, if they are known to the Restaurant at that time. Otherwise, they will be displayed at the Restaurant reception. The Customer undertakes to pay the various taxes, without any dispute with the Restaurant.

 

Payment

The Customer communicates his payment data either (i) to pay or prepay the reservation before his stay or the services reserved, or (ii) as a guarantee of the reservation in the event of a “no show”.

When it comes to a bank card, the information required is: the bank card number, the validity date (it is specified that the bank card used must be valid at the time of payment) and the visual cryptogram in the as part of a pre-payment.

All reservation steps are secured using Secure Socket Layer (SSL) technology.

Customer information is encrypted and protected through server authentication and data stream encryption.

The security certificate used is issued by the accredited third-party company USER Trust Certification Authority and used by the Zenchef reservation system .

Furthermore, the reservation system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to avoid interference and prevent intrusion.

The Customer’s payment card is subject to security controls (outstanding control, control of the country of the card, control of the country of the IP address) by the designated partner and may be refused for several reasons: stolen card or blocked, ceiling reached, entry error etc.

In the event of a problem, the Customer must contact their bank on the one hand, and the Restaurant, on the other hand, to confirm their reservation and method of payment.

The online payment methods available and communicated may be Visa and Mastercard, American Express. This list is subject to change.

In the event of payment at the Restaurant, the latter may accept different means of payment but the Customer must present to the Restaurant the bank card which allowed him to guarantee the reservation or to make the pre-payment in order to ensure the identity of the Customer .

The Restaurant may also ask him to present proof of identity for the purposes of preventing credit card fraud. At the time of prepayment(s) , the amount(s) debited during the reservation include: the price of meals, menus, dishes, starters or desserts, wines and/or services and/or services Additional information available.

 

Personal data

Hereunder, it is agreed that the Restaurant is the data controller within the meaning of the applicable regulations, namely Regulation (EU) 2016/679 of April 27, 2016 known as the general data protection regulation (GDPR) and law no. °78-17 Computing and freedoms in its updated version.

As such and within the framework of the contract which binds it to the Client, the Restaurant undertakes to process the personal data entrusted by the Client in compliance with the provisions provided for by the GDPR and in accordance with its available data protection policy. on the site.

 

Proof Convention

Entering the required banking information, as well as accepting the various conditions (in particular including the General Terms and Conditions and the Conditions of Sale of the reserved rate), constitutes acceptance of the contract between the parties, having the same value as a signature. handwritten.

The computerized records kept in the IT systems of MEWS SYSTEMS will be kept in reasonable security conditions and considered as proof of communications, orders and payments made between the parties.

 

Act of God

Neither party may be held liable towards the other party in the event of non-performance of its obligations resulting from a case of force majeure.

It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs. Cases usually recognized by the case law of the Court of Cassation are considered to be force majeure.

 

Change of location

In the event of an exceptional event which prevents the Restaurant from making available the location or table reserved by the Customer or force majeure, the Restaurant may offer a solution at least equivalent to the level or higher than that originally reserved, to services of the same nature.

All possible additional costs attached to this change, for services of the same nature, will be covered by the restaurant.

In the event that the trip is not accepted by the Customer or impossible to implement, the Customer may agree with the Restaurant the terms of an agreement between the parties or cancel their reservation which will then give rise to an immediate refund .

 

Lack of foresight

The General Terms and Conditions expressly exclude the legal regime of unforeseen circumstances provided for in article 1195 of the Civil Code.

The Restaurant and the Customer therefore each waive the right to avail themselves of the provisions of article 1195 of the Civil Code and the unforeseen regime provided for therein, committing to assume their obligations even if the contractual balance is upset by circumstances which were unforeseeable at the time of the conclusion of the contract, even if their execution proves excessively onerous and to bear all the economic and financial consequences.

Applicable law

The General Terms and Conditions are governed by French law. The Customer is informed by the Restaurant of the possibility of resorting, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of Consumer Code.